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HOW WELL DO YOUR OR AND SPD REALLY COMMUNICATE?

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Communication breakdowns between the Operating Room and Sterile Processing can lead to missing trays, delayed cases, incomplete loaner information, urgent requests, and unresolved problems.

The OR/SPD Communication Scorecard provides a structured way for both departments to evaluate 30 critical communication behaviors across 10 operational areas.

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The scorecard helps OR and SPD leaders:

✓ Identify their three greatest communication gaps
✓ Recognize departmental strengths
✓ Assign corrective actions, owners, and deadlines
✓ Track meaningful operational KPIs each month
✓ Replace blame with shared accountability

Don’t assume communication is working—measure it.